The most important factor in Microsoft CRM Service management is the management of the activity report. The service activity report tells you the earlier cases of servicing that were handled by your company. You can also check for customer rating towards the servicing done and also if a problem is repeated again. A check can be made about the earlier parts replacement and the charge taken from the customer.

You can also filter the service activity report on the basis of client and on the basis of products. This filtering can also be customized by using the Microsoft CRM Customization feature. You will also be granted with the permission to sort the servicing schedule according to days, weeks, months and years. You can also have a view over the reports of various months and years and can make a prediction about the month in which you are having higher servicing calls. By this statistic you can find out the months when work load is higher and can appoint more labor for these high peak times. You can also manage the schedule of the workers using the Microsoft CRM Scheduling. You can assign a servicing job to a repairing person within few clicks. So you can say that Microsoft CRM is the lifeline for the servicing department and for your business too.